MMC wants you to clearly and easily understand your rights as a patient.
We consider patients to be companions in their own hospital care. When patients are informed, they can more effectively participate in treatment decisions and communicate openly with their doctors and other health professionals.
As a patient at MMC, you have rights and responsibilities. Knowing your rights and responsibilities can help you and the health care professionals work better as a team. This will in turn improve the care you receive. If you are under the age of 18, your rights and responsibilities will be carried out by your parents or guardian.
The hospital will sensibly respond to requests and needs for treatment or service within its ability, stated mission and applicable laws and regulations. No patient will be denied suitable hospital care based on race, religion, cultural variables, gender, sexual orientation, marital status, age, newborn status, disability or source of payment.
Patients will be treated respectfully and with awareness of their individuality and personal needs, including privacy, effective pain management and psychosocial, spiritual and cultural differences.
The patient’s medical record, along with all computerized medical information, is kept confidential according to the constraints of state and federal laws. The patient or any individual authorized by law will have access to the patient’s medical record.
Each patient may know who has overall responsibility for his/her care. Each patient or any individual authorized by law will receive information about the patient’s ailment, course of treatment and prognosis for recovery in understandable terms for the patient from the appropriate person at MMC.
Patients have the chance to make health care and ethical decisions in conjunction with their health team members. They may also assign representatives to be associated with their care. Excluding emergencies, consent for treatment will be obtained from patients or those legally authorized to act for them, before participating in research and before any diagnostic and/or surgical procedures are done. Any patient may refuse treatment to the extent allowable by law and will be educated about the medical consequences of the refusal of said treatment.
Excluding emergencies, the patient may not be transported to another facility without being given a full explanation for the transfer, without coverage for continuing care and without acceptance by the receiving organization. Patients may view their billing statements and receive an explanation as needed. Upon request, each patient may receive information relating to financial assistance accessible through MMC.
Patients have the right to designate their visitors and individuals involved in their care.
Each patient may make an advance directive and appoint an authorized agent to make health care decisions on their behalf as permitted by California law and MMC’s Advance Directives policy.
Patients or their legally authorized representatives are accountable for providing complete and accurate medical data and for cooperating in the patient’s treatment.
- Communicating to caregivers the understanding of the plan of care and related expectations
- Following the care plan recommended by physicians
- Following instructions of nurses and other caregivers or accepting the consequences of refusal
- Promptly reporting any unexpected changes in illness to the designated health care providers
Patients and their legally authorized representatives are accountable for observing MMC policies, rules and regulations, together with rules for visitors, noise control, and smoking. All are expected to be considerate of other patients, visitors, staff, and property.
Patients and their legally authorized representatives are expected to collaborate with MMC when making appropriate arrangements for payment of hospital expenses for care and treatment, including providing all essential information and signing all necessary documents.